Frequently Asked Questions


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Frequently Asked Questions









What is your Minimum Order Quantity?

  • MOCAP's minimum order for Stocked, Ready-to-Ship Items is an all new, industry low of just One Micro-Pack. The quantity per Micro-Pack is size dependent and can be found on the webpage for that particular family of products.
  • Minimums for Made-to-Order Items depend on the manufacturing process and materials involved, but is typically 1,000 pieces.
  • Contact MOCAP Sales or Customer Service for minimum order requirements for a specific item.



Manufacturing Lead Time What are MOCAP's Lead Times?

  • We offer Same-Day Shipping on some of our in-stock items for web orders placed before 2PM (CT) M-F on normal business days
  • Orders for stock items received via fax, email, or phone will typically ship within 2-3 business days.
  • Made-to-Order Dip Molded Vinyl Products from stock materials usually ship within 10-12 business days.
  • Made-to-Order Rubber Injection Molded Products from stock materials typically ship within 12-15 business days.
  • Orders for custom-length open-ended Extruded Tubes ship within three weeks. Sealed-bottom tubes and hanging tubes ship within four weeks.
  • Secondary Operations such as Printing, Punching or Slicing require an additional 5-7 business days added to the above lead times for each operation.
  • Contact Customer Service if you require a more specific delivery date, or to discuss the lead times of items produced from special order materials.



What are MOCAP's Payment Terms?

  • Net 30 Day terms are available to most new customers after review and acceptance of a simple Credit Application.
    We also accept Visa, MasterCard and American Express, money orders, wire transfers and company checks.



Farmington, MO Park Hills, MO Where do MOCAP's products Ship From?

  • We ship our products from one of our 2 USA Factories:
    Park Hills, MO 63601
    or Farmington, MO 63640



Which shipping companies do you use?

  • Most orders are shipped via UPS.
  • We also offer US Mail (USPS) service on items ordered though our website.



UPS
How long will it take before my order arrives?

  • See map to the right for estimates of UPS Ground freight delivery times.



What is MOCAP's Return Policy?

  • We strongly suggest requesting samples of our product before ordering, so that you may verify the part will work as expected for your particular application.
  • Made-to-Order Products cannot be returned unless defective.
  • Stock Items may be returned, however,all returns of stock, re-saleable products are subject to a minimum $50.00 handling/re-stocking fee. Returns of stock items must be pre-approved and sent freight prepaid.
  • No returns will be accepted on non-stock or special order items.
  • Broken package quantities and out-going freight costs are not credited.
  • Unauthorized returns will not be accepted.



What Other Services does MOCAP offer?

  • MOCAP offers punching, slicing, one-colour silkscreen and pad printing, assembly and fulfillment.
  • Contact MOCAP Sales or Customer Service for additional information or details.



What Dimensional Tolerances apply to MOCAP products?

  • Dimensional Tolerances are based on the manufacturing process and/or materials used to produce a specific product.
  • For example, the dimensional tolerance for the inside length of a dip molded vinyl part is +/-0.063", whereas the dimensional tolerance for the inside length of a plastic injection molded LDPE cap is +/-0.010".
  • Contact MOCAP Sales or Customer Service for more information.



What Materials are used to produce MOCAP products?

  • Dip Molded Caps, Plugs, Grips and Closures are made from flexible vinyl PVC (Poly Vinyl Chloride). MOCAP offers many variations of flexible PVC materials, including general purpose glossy, hi-temp resistant, UV resistant and textured.
  • Plastic Injection Molded Items are typically made from HDPE, LDPE and PP resins, although MOCAP can process other resins upon request.
  • Rubber Molded Products are typically made from Silicone or EPDM (Ethylene Propylene Diene Monomer) although MOCAP can process other thermo-set materials upon request.
  • Paper Caps and Plugsare made using environmentally friendly and recyclable natural paper.
  • X-Treme Tape and Silicone Tubing are extruded using special silicone compounds.
  • Our Extruded Tubes are made from PETG (Polyethylene Terephthalate Glycol). Our tube closures are made from 1 of the following: The inner-fit plugs are made from PP (Polypropylene), and the exterior fit caps are made from PVC (Poly Vinyl Chloride). Note that not all materials are compatible with these plastics. The responsibility lies with the purchaser to determine that any product or material used with our plastics are compatible.
  • Material Chart:
    Products PP HDPE PVC
    Tapered Plug Caps
    Wide Flange Plug Caps
    Thick Wide Flange Plug Caps
    Thick Extra Wide Flange Plug Caps
    Straight Plastic Caps
    Center Pull Plugs
    Center Pull Plugs with Wide Flanges
    Flanged Caps for BSP and NPT Threads
    Flanged Caps for Metric Threads
    Flanged Caps for Straight Threads
    Long Flanged Caps for Straight Threads
    Tear Caps for Straight Threads
    Tear Caps for Metric Threads
    Tear Caps for BSP Threads
    Tear Caps for NPT Threads
    General Purpose Plugs for BSP Threads
    General Purpose Plugs for Metric Threads
    General Purpose Plugs for Unified/Straight Threads
    Sealing Plugs for BSP Threads
    Sealing Plugs for Metric Threads
    Sealing Plugs for Unified/Straight Threads
    Hex Socket Plugs for NPT Threads
    Square Head Plugs for NPT Threads
    Square Head Flanged Plugs for NPT Threads
    Threaded Plastic Plugs for Flared JIC Fittings
    Threaded Plastic Plugs for Flat-Faced O-Ring Fittings
    Threaded Plastic Plugs for Inverted Flared Fittings
    Threaded Plastic Plugs for Straight Thread O-Ring Ports
    Plugs for MS-21921 Flareless Tube and Nut Assemblies
    Universal Thread Plugs
    Threaded Caps for BSP/Gas Fittings
    Threaded Plastic Caps for Metric Threads
    Caps for Flared JIC Fittings
    Push-in Plugs for SAE and NPT Threads
    General Purpose Plug for Type L and M Tubing
    Tapered Plugs for Type L and M Tubing
    Tapered Plugs for Type K Tubing
    Barrel Plugs with Flanges
    Plugs for Square Standard Tubes
    Plugs for Square Metric Tubes
    Plugs for Rectangular Standard Tubes
    Plugs for Rectangular Metric Tubes
    Plugs for Round Standard Tubes
    Plugs for Round Metric Tubes
    Flush Sheet Metal Plugs for Standard Holes
    Flush Sheet Metal Plugs for Metric Holes
    Recessed Sheet Metal Plugs for Standard Holes
    Pipe Caps
    Pipe Plugs
    Outside Fitting Flange Protectors
    Push-in Plastic Flange Protectors
    Bolt Hole Flange Protectors
    Paper Straight Caps
    Paper Tapered Caps
    Paper Tapered Plugs
    Silicone X-Treme Tape™
    Protective Netting
    Collar Guards - Bend Restrictors
    Double Dip Vinyl Grips
    Round Vinyl Caps
    Square Caps
    Hex Caps
    Corner Covers
    Flexible Vinyl Plugs
    Pull Tab Vinyl Caps
    Hanger Caps
    Round Vinyl Grips
    Flat Caps and Grips
    Finger Nub Vinyl Grips
    High Temp Vinyl Round Caps
    High Temp Vinyl Insertion Plugs
    High Temp Vinyl Pull Tab Caps
    High Temp Vinyl Nut Plugs
    High Temp Vinyl Tapered Plugs
    EPDM Caps
    EPDM Washer Plugs
    EPDM Pull Plugs
    EPDM Tapered Plugs
    Silicone Caps
    Silicone Washer Plugs
    Silicone Pull Plugs
    Silicone Tapered Plugs
    Silicone Hollow Tapered Plugs
    Silicone Tubing
    Polyester Discs
    Polyimide Discs
    Polyester Tape
    Polyimide Tape
    Extruded Plastic Tubes
    Secondary Operations

















Standard Material Colors (9500 Formula Vinyl)
MOCAP Dip-Molded Vinyl
BLACK
WHITE
GRAY
423C
RED
1805C
YELLOW
109C
ORANGE
172C
GREEN
347C
DARK GREEN
3302C
BROWN
NAVY BLUE
2965C
BLUE
3015C

NOTE: Some colors are also available in a "high-temp" material (denoted with a "-T" or "-HT" suffix)




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