Frequently Asked Questions
What is your Minimum Order?
- MOCAP's Minimum Order for Stocked, Ready-to-Ship Items is an industry low of just $50.00
- Minimums for Made-to-Order Items depend on the manufacturing process and materials involved.
Contact MOCAP Sales or Customer Service for minimum order requirements for a specific item.
What are MOCAP's Lead Times?
- Stock Items typically ship within 2-3 business days.
- Made-to-Order Dip Molded Vinyl Products from stock materials usually ship within 10 business days.
- Made-to-Order Rubber Injection Molded Products from stock materials typically ship within 12-15 business days.
- Secondary Operations such as Printing, Punching or Slicing require an additional 5-7 business days added to the above lead times for each operation.
- Contact MOCAP Customer Service or Sales for the lead times of items produced from special order materials.
What are MOCAP's Payment Terms?
- Net 30 Day terms are available to most new customers after review and acceptance of a simple credit application.
We also accept Visa, MasterCard and American Express, money orders, wire transfers and company checks.
What Materials are used to produce MOCAP products?
- Dip Molded Caps, Plugs, Grips and Closures are made from flexible vinyl PVC (Poly Vinyl Chloride). MOCAP offers many variations of flexible PVC materials, including general purpose glossy, hi-temp resistant, UV resistant and textured.
- Plastic Injection Molded Items are typically made from HDPE, LDPE and PP resins, although MOCAP can process other resins upon request.
- Rubber Molded Products are typically made from Silicone or EPDM (Ethylene Propylene Diene Monomer) although MOCAP can process other thermo-set materials upon request.
- X-Treme Tape and Silicone Tubing are extruded using special silicone compounds.
Where do MOCAP's products Ship From?
- We ship our products from one of our 2 USA Factories:
Park Hills, MO 63601 or Farmington, MO 63640
What is MOCAP's Return Policy?
- Made-to-Order Products cannot be returned unless defective.
- Stock Items may be returned, however, all returns of stock, re-saleable products are subject to a minimum $50.00 handling/re-stocking fee. Returns of stock items must be pre-approved and sent freight prepaid.
- No returns will be accepted on non-stock or special order items.
- Broken package quantities and out-going freight costs are not credited.
- Unauthorized returns will not be accepted.
What Other Services does MOCAP offer?
- MOCAP offers punching, slicing, one-color silkscreen and pad printing, assembly and fulfillment.
Contact MOCAP Sales or Customer Service for more information.
What Dimensional Tolerances apply to MOCAP products?
- Dimensional Tolerances are based on the manufacturing process and/or materials used to produce a specific product.
For example, the dimensional tolerance for the inside length of a dip molded vinyl part is +/-0.063", whereas the dimensional tolerance for the inside length of a plastic injection molded LDPE cap is +/-0.010".
Contact MOCAP Customer Service or Sales for more information.
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